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larsgustaveriksson
Participant
February 5, 2016
Question

File sync doesn't work properly

  • February 5, 2016
  • 1 reply
  • 520 views

Anyone else having problems with syncing? I'm designing a magazine on my iMac and keep all files on Creative Cloud. Excellent! If it wasn't for the issue that once in a while when I want to work from my MacBook Pro the syncing doesn't work - the files I created yesterday on my iMac just aren't there when I try to reach them from my MacBook. Latest updates according to Creative Cloud were made weeks ago. Not OK! And yes I've checked the "sync files" box.

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1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
February 11, 2016

Hi, Have to updated your Creative Cloud to the latest version? there was a release this week "Version 3.5.0.206 released on 2/11/2016" This could fix the issue your seeing, if not please report back and we can start to debug whats happening on your laptop.

Some obvious things are:

Are you logged into there same Adobe ID on both machines?

Has your laptop got any network issues?

Is your laptop behind a firewall? Antivirus?

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