File sync error. No more storage but actual storage space is less then limited

Forum|Forum|2 years ago
April 13, 2023
1 reply
507 views

In trying to save a design I received a message that file cannot be saved due to fact that there is no more storage space.

When checking via Creative cloud web I am using only 10% of available storage space.

What is wrong here?

File sync

This topic has been closed for replies.

kglad

Community Expert

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

MarcelMeAuthor

Participant

Issue is still there. I cleared space in all above locations resulting that in Creative Cloud the storage is even reduced to below 38 GB (of the 1 TB). Fyles are still not synched. Free local storage space on my devices is larger then 250 GB.

So why does is it not work???

kglad

Community Expert

does that error message only say there's a file sync error, or does it actually say there's a file sync error because of a lack of storage space.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded