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MarcelMe
MarcelMe
Participant
Apr 13, 2023 7:04 AM UTC
Question

File sync error. No more storage but actual storage space is less then limited

In trying to save a design I received a message that file cannot be saved due to fact that there is no more storage space.

 

When checking via Creative cloud web I am using only 10% of available storage space. 

What is wrong here?

 

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5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 13, 2023 2:35 PM UTC

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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MarcelMe
MarcelMeAuthor
Participant
Apr 21, 2023 6:12 AM UTC

Issue is still there. I cleared space in all above locations resulting that in Creative Cloud the storage is even reduced to below 38 GB (of the 1 TB).  Fyles are still not synched. Free local storage space on my devices is larger then 250 GB. 

So why does is it not work??? 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 21, 2023 2:23 PM UTC

does that error message only say there's a file sync error, or does it actually say there's a file sync error because of a lack of storage space.

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