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K
karolinaw45825699
Known Participant
June 18, 2015
Answered

File sync folder problem CC 2015

  • June 18, 2015
  • 2 replies
  • 4487 views

Hi

before I updated my CC to 2015 my file sync folder was amazing - I saw small "upload progression icon" on file icon, i could press right click and use "share link" etc. And now after update it just behaves like usual windows folder... To share my files i've got to login in web browser etc... Can somebody help me solve this problem? Thank you.

This topic has been closed for replies.
Correct answer Ashley Wagstaffe

Hi Karolina,

We still have not received an email from you either to my personal address or to our distribution list.  We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?

May I ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing assets with someone else?

In the meantime please can you try the following steps, to get you syncing again:

  1. Backup your creative cloud files folder by copying it to another location outside of that file hierarchy.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will prevent you from having to uninstall the other Adobe products)
    2. for mac: Users/Shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. Uninstall the Creative Cloud application from the Control panel
  4. Download and reinstall the creative cloud app from here. https://creative.adobe.com/products/creative-cloud
  5. This will redownload assets from the cloud and you will need to resolve any discrepancies between your backup folder and the creative cloud files folder.

If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you

Warmest wishes,

Ashley

2 replies

Christopher K. Wright
Christopher K. Wright
Participant
June 29, 2015

Creative Cloud Help | Creative Cloud Core Sync crashes every minute after update

this worked for me

K
karolinaw45825699Author
Known Participant
June 29, 2015

Thank you for your answer Christopher, but for me it doesnt work.

Some more ideas?

Thank you

A
Community Manager
Ashley WagstaffeCommunity ManagerCorrect answer
Community Manager
July 1, 2015

Hi Karolina,

We still have not received an email from you either to my personal address or to our distribution list.  We can see that you might be using a mobile provider for your email is it possible for you to use a different email account?

May I ask the following questions:

  • which operating system you are using?
  • Are you involved in a collaboration, sharing assets with someone else?

In the meantime please can you try the following steps, to get you syncing again:

  1. Backup your creative cloud files folder by copying it to another location outside of that file hierarchy.
  2. Rename the following file
    1. for windows: C:\ProgramData\Adobe\OOBE\ffc to C:\ProgramData\Adobe\OOBE\ffc.old (this will prevent you from having to uninstall the other Adobe products)
    2. for mac: Users/Shared/Adobe/OOBE/ffc to Users/Shared/Adobe/OOBE/ffc.old
  3. Uninstall the Creative Cloud application from the Control panel
  4. Download and reinstall the creative cloud app from here. https://creative.adobe.com/products/creative-cloud
  5. This will redownload assets from the cloud and you will need to resolve any discrepancies between your backup folder and the creative cloud files folder.

If this route is not supported we will have to set up a connect session where we can share your desktop session - what time suits you

Warmest wishes,

Ashley

    A
    Community Manager
    Ashley WagstaffeCommunity Manager
    Community Manager
    June 19, 2015

    Hi Karolina,

    We are sorry to hear that you have had problems since the upgrade.  We are here to help!

    If this is Windows specific:  during the install process we restart Windows Explorer, if the upgrade has taken place as a non admin user its possible that windows explorer wasn't restarted.  There are two ways to see if we can get your progress icons working again:

    If either of these fail to work would you be able to send us your log files so that we can investigate further?

    Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

    Mac:

    /Users/<username>/Library/Application Support/Adobe/CoreSync

    Windows:

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

    K
    karolinaw45825699Author
    Known Participant
    June 21, 2015

    Hi, check your mailbox, thanks.

    A
    Community Manager
    Ashley WagstaffeCommunity Manager
    Community Manager
    June 22, 2015

    Hi Karolina,

    I've searched through our mailbox but I cannot find your reply - could you check the email address syncforum-communication@adobe.com is correct and try again.  I will monitor my emails this morning.

    Warmest wishes,

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