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R
Rochelle Chant
Participant
October 29, 2013
Question

File sync for Mac

  • October 29, 2013
  • 1 reply
  • 1330 views

I subscribed to CC in July - apparantly while sync was temporarily not working - I am STILL waiting. I have contacted support chat several times and they always direct me to this forum. Could a STAFF member or someone who knows anything about this help me PLEASE! Each time I turn on Sync files, it starts, then says: Creative Cloud Server Error. If I log into CC on another computer, my files are all "empty". This defeats the whole reason for me subscribing to CC, and is extremely frustrating. Please can someone help!! Rochelle (New Zealand)

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1 reply

David__B
David__B
Legend
October 29, 2013

Hi Artcookie,

Did you sign up here already?

https://creative.adobe.com/earlyaccess

Would you mind collecting and zipping up the CoreSync log files and uploading them to Creative Cloud through a browser, and sharing the link to them here?

The name of the log files are CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

They are located at :

For Windows

C:\Users\[your user account]\AppData\Roaming\Adobe\CoreSync\CoreSync-YYYY-MM-DD.log

For Mac

\Users\[your user account]\Library\Application Support\CoreSync\ CoreSync -YYYY-MM-DD.log

Note: the Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

This will help us better understand why this is happening.

Thanks,

-Dave

R
Rochelle ChantAuthor
Participant
October 30, 2013

Hi Dave, I cant find CoreSync in my library - if I search CoreSync on my computer it shows in: HD / Applications / Utilities / Adobe Creative Cloud / Core Sync

Rochelle

David__B
David__B
Legend
October 30, 2013

Hi Rochelle,

Just to double-check, you looked in your user specific library versus the one at the root of the drive correct?

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