Skip to main content
Participant
July 15, 2015
Question

file sync in the preferences cant be switched to ON

  • July 15, 2015
  • 1 reply
  • 441 views

I am not able to enable the"file sync" in the preferences. Every time when  I switch "file sync" to ON it resets to OFF after leafing the prefernces therefore I can not install an ADD ON which I have boughtg.

Please help

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Community Manager
July 15, 2015

Martina, please refer: Creative Cloud desktop app | Unable to turn-on File sync

Hope this helps.

seaimagerAuthor
Participant
July 15, 2015

unfortunately it did not help

As soon as I leave the preferences "file sync" still resets to OFF.

I use the German verion of CC 2.1.3.121

hope for help

Atul_Saini
Community Manager
Community Manager
July 15, 2015