File sync stuck… and I need my effin' files

Forum|Forum|10 years ago
February 6, 2016
2 replies
649 views

Hi, I am currently on my MacBook Pro 15" with OS X El Capitan 10.11.1 trying to sync my files made at work earlier today on a Mac Pro with same OS. The files won't sync on my laptop. I am running the latest version of Creative Cloud. I know my files got uploaded before leaving work. I logged in through my browser and I can see my files (why can't I download the files through the web-interface?).

And now, clicking on the cloud icon on the taskbar, it just says "syncing…". Been like this for hours and I really need my files to reach a deadline. I also tried deleting all my archived files via the web-interface... that didnt work either. I have only used 30% of the storage.

I am in dire need of some fast and good advice.

File sync

This topic has been closed for replies.

Pattie-F

Legend

I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance

E

EvilmurrayAuthor

Participant

Tried to sync the files on a third computer here at home, a Mac Mini. It is syncing there... but not on my laptop. What is going on Adobe, what kind of garbage is this? The syncing says paused, I click resume.. it tries to sync.. then times out after a minute or so.

wharress

Participating Frequently

Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?

Adobe ID:

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A detailed description of your issue:

Please send us your log files to enable us to better understand your issue. You can do this by installing and running the log collection tool following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please email the logs to syncforum-communication@adobe.com

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