Skip to main content
Known Participant
Apr 28, 2022 9:43 AM UTC
Answered

File syncing error & Libraries sync error

Since yesterday the syncing in the CC doesn't seem to work.
Because of this, a font that I downloaded from Adobe Fonts doesn't work anymore and all my text in my project changed its font because of that.

In the Desktop App, I get following error messages:
"File syncing error (Some files failed to sync)"
And
"Libraries sync error (We're experiencing server problems)"

In the CC Web-App I get the following error message:
"Unable to load assets (Error occurred while loading assets. Try visiting this page later.)"

Screenshots:

 

I already tried the following:
1. Pausing sync and resuming
2. Logging out of my account and log in again
3. Restarting my laptop
4. Killing the tasks "CoreSync" and "CCLibraries"

Nothing has helped.
What else can I do to fix this problem? 

Thank you

This topic is closed to new replies. Start a new post to keep the conversation going.
zdenc69545161
zdenc69545161Correct answer
Inspiring
Apr 28, 2022 10:05 AM UTC

At least I'm not the only one 😄
I hope they fix it fast, our income depends on this.


😄 Fortunately, I already have it fixed for now.

8 replies

pets
Inspiring
Jul 7, 2022 6:39 PM UTC

hi

my library cannot sync since month or years. enclosed the screenshot for the error.

no error, it just says. "it cannot sync"

i only use photoshop with it and have 20GB space left, its empty. when i drop an item into the photoshop cloud library, nothing happens.....there is a sign, "do you want to resync" but it does not respond to clicks

i use the latest version of photoshop always.

i tried to log out and in twice and i enabled syncing and disabled it twice, didnt help !

 

thanks

Translate
emily-Vdesigner
Participant
Nov 30, 2022 2:19 PM UTC

hi,
so how did you solve the problem?

I have the same isue.

 

thanks

Translate
kglad
Community Expert
Community Expert
Nov 30, 2022 2:52 PM UTC

if you have a current os and see a non-server sync error:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if you see a server problem, wait.

Translate
zdenc69545161
Inspiring
Apr 28, 2022 9:45 AM UTC

Same problem - Cental Europe. Adobe Support doesnt answer me and I cannot continue with my work, so each hour I lost money!!

Translate
zdenc69545161
Inspiring
Apr 28, 2022 9:50 AM UTC

Here is screenshot from Adobe Servers Status, no issue, everything works fine:D but Server are again down as previous month!



Translate
Known Participant
Apr 28, 2022 10:02 AM UTC

At least I'm not the only one 😄
I hope they fix it fast, our income depends on this.

Translate