Skip to main content
R
Rubén Santiago
Participant
June 1, 2014
Answered

File syncing not working

  • June 1, 2014
  • 1 reply
  • 565 views

I'm trying to sync some projects with CC with no luck so far. It keep prompting error messages for some regular PNG and JPG files I have (More than 100 of them!). The message include a "Contact customer support" link that links to nowhere. I already have those files synced with Google Drive (Which is a free service by the way) with no problem whatsoever. Any clue of what is happening.

By the way, is there a real "Contact customer support" link where I can ask to real support people directly?

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 1, 2014

Adobe contact information - http://helpx.adobe.com/contact.html

File Sync Links

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

R
Rubén SantiagoAuthor
Participant
June 19, 2014

Thanks for your answer, it solved my problem, at least partially…

It turns out that the problem was that I can't name my files as I want, I need to rely on old MS-DOS era name conventions. I was using "con" as part of my files names and for some reason that is forbidden in Adobe Cloud. So the solution is quite easy: simply move all my files to Google Drive where I can name them as I want not as someone tells me to do. (It also works fine on Dropbox).

What are you expecting Adobe? Maybe that I change my assets and code naming conventions to fit your policies? Come on Adobe! we are in 2014…

D
Dave Merchant
Legend
June 19, 2014

Not true. Creative Cloud will accept any name you want provided it doesn't contain reserved characters. A file called "con-01-01.jpg" will sync just fine, but the folder you put it in might be invalid. John's second link explains all the conventions required.

Rubén Santiago wrote:

I was using "con" as part of my files names and for some reason that is forbidden in Adobe Cloud.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices