Skip to main content
Harmonious_Gazelle98A2
Harmonious_Gazelle98A2
Participant
August 3, 2018
Question

File won't delete in Creative Cloud

  • August 3, 2018
  • 1 reply
  • 495 views

I having a same problem issue.
Now on my desktop still have one folder I cant delete but I checked this folder on creative cloud web browser it not appear.
So i can not get folder id from browser URL.

Please advise

This topic has been closed for replies.

1 reply

David__B
David__B
Legend
August 3, 2018

Sorry to hear about your difficulties. Are you getting any kind of error message when you attempt to delete the folder from your desktop?

Harmonious_Gazelle98A2
Harmonious_Gazelle98A2Author
Participant
August 4, 2018

First, In my creative cloud have a message "Some files failed to sync"

Then i click Learn more but Creative cloud shows that the file list cannot sync. However, those files I already deleted many times but they still appear on my desktop. When i tried to check on Creative cloud web browser, it doesnt have those file list. I suspect that it might have some mistakes in the system. Could you please give me an advice how to solve this problem

PS. In the attach pictures. Folder name "Smart door lock"  is the folder that have a problem.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices