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ElaineEdwards
Participant
Feb 11, 2015 7:51 PM UTC
Answered

File won't delete in Creative Cloud

Has anyone ever had this issue? I have a photo file, I delete, it goes to trash, but then automatically gets added to back to creative cloud. I can not delete it! Help!

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    Ken G. Rice
    Ken G. RiceCorrect answer
    Participating Frequently
    Feb 12, 2015 12:58 AM UTC

    Are you deleting the file Creative Cloud Files folder on your desktop for in the browser at https://assets.adobe.com/files?

    Deletion is a two-stage process (think Trash on Mac OS X or Recycle Bin on Windows). First you delete the file (or move it out of) the Creative Cloud Files folder on your desktop; or in your browser you choose the Archive action.

    Once the file is in the Archive you can Restore or Permanently Delete the file only from the browser at https://assets.adobe.com/archive.

    Please let  us know how you are deleting the file (desktop or browser) and where you are seeing it added back (desktop, browser or both).

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    18 replies

    Test name2019
    Test name2019
    Participating Frequently
    May 18, 2020 3:25 PM UTC

    so I've left multiples messages and Adobe is ignoring the issue. I can't believe it's been going on for 5 years!! 

     

    Cannot delete files from CC nor the iPad app . 

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    chsquirrel
    chsquirrel
    Inspiring
    Jan 24, 2018 3:48 PM UTC

    I'm having a similar problem with a number of folders... collection ID of one problem folder is:
    0c9feb59-2749-473f-add0-ac1d776aefef

    thanks in advance for any help...

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    Sean-King-Jeppesen
    Participant
    Sep 1, 2016 2:15 PM UTC

    I'm experiencing the same issue. No matter where I delete the folder, browser or desktop, it reappears in the same location a few seconds later. I even tried renaming it but a new folder with the old name appears after a few seconds in the same location. I also can't move it. I tried deleting it and emptying the archive folder before it could reappear but it still does.

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      Ken G. Rice
      Ken G. Rice
      Participating Frequently
      Sep 9, 2016 9:48 PM UTC

      @Sean-King-Jeppesen - Please post the collection id for the folder you are not able to delete. You can get it from the browser url. For example my private folder (collection) link is https://assets.adobe.com/files?location=https%3A%2F%2Fcc-us1-prod.adobesc.com%2Fapi%2Fv1%2Fcollections%2F4a600e23-0379-477a-b20a-ddab9a4c5dc1. So the collection id is the part after collections%2F which is 4a600e23-0379-477a-b20a-ddab9a4c5dc1. With that information we can investigate and resolve the problem.

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      Sean-King-Jeppesen
      Participant
      Sep 12, 2016 1:20 PM UTC

      Here's that part of the URL: 8f0d2e78-5b71-4886-b426-d3298cdf1f1a

      —

      Sean King

      Graphic Designer/Web Developer

      Creative Services

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      Ken G. Rice
      Ken G. RiceCorrect answer
      Participating Frequently
      Feb 12, 2015 12:58 AM UTC

      Are you deleting the file Creative Cloud Files folder on your desktop for in the browser at https://assets.adobe.com/files?

      Deletion is a two-stage process (think Trash on Mac OS X or Recycle Bin on Windows). First you delete the file (or move it out of) the Creative Cloud Files folder on your desktop; or in your browser you choose the Archive action.

      Once the file is in the Archive you can Restore or Permanently Delete the file only from the browser at https://assets.adobe.com/archive.

      Please let  us know how you are deleting the file (desktop or browser) and where you are seeing it added back (desktop, browser or both).

      Translate
      angryalan
      Participant
      Oct 12, 2016 3:09 PM UTC

      I'm having this same issue. I am attempting to remove two empty folders from my CC, but they constantly reappear. I've attempted the following steps to delete the folders from CC:

      -     Delete the folders directly from the CC folder and emptied trash

      -     Dragged the folders from CC to my desktop then deleted and emptied trash

      -     "Permanently Deleted" folders from CC archive Adobe.com

      None of these actions have removed these folders. They always reappear within seconds of deleting in my CC folder on my laptop. Currently, there is nothing in my Archived folder on the CC browser.

      Any help would be appreciated.

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        Ken G. Rice
        Ken G. Rice
        Participating Frequently
        Oct 12, 2016 5:21 PM UTC

        @angryalan - Please share the collection ids of the folders you are unable to delete. See the post above for how to get these.

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