Skip to main content
Teak12
Participant
May 16, 2015 4:17 AM UTC
Answered

files and folders are missing

Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    wharress
    wharressCorrect answer
    Participating Frequently
    May 19, 2015 8:49 AM UTC

    Hi Louise,

    This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

    Thanks

    Warner

    View reply

    4 replies

    Socal Cece
    Participant
    Dec 19, 2021 9:10 PM UTC

    I am missing the folders in Creating Cloud Express. I found some images in my recycle bin in which there were only a few I wanted - - but what's missing is the editable images that were in folders. I'm missing a few folders with a BUNCH of "projects" that I use to go in and edit them as I use them for templates. Any help would be appreciated! 

    Translate
    wharress
    wharressCorrect answer
    Participating Frequently
    May 19, 2015 8:49 AM UTC

    Hi Louise,

    This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

    Thanks

    Warner

    Translate
    Socal Cece
    Participant
    Dec 19, 2021 8:03 PM UTC

    I am having the same issue and did the restart with no change. Some projects I need before the Christmas. 

    Translate
    Atul_Saini
    Atul_Saini
    Legend
    May 16, 2015 11:33 AM UTC

    Louise, Please share the URL from where your files are missing, also share the OS version that you using.

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices