Participant

Question

Files and folders disappeared after last update

Forum|Forum|9 years ago
November 22, 2016
3 replies
1166 views

Hi, after the last update (to the 2017 cc) many files and folders just disappeared from the creative cloud.
I wasn't able to find them both in the cc archive or in my computers (I'm using the same account on 2 different notebooks).

When I try to access those files from the recents items of Indesign, Photoshop or Illustrator I get a message like "the file doesn't exist, it's used by another application, or you don't have the proper authorization".

Is there a way to restore the cc to the day before the update?

Thanks for the help

Andrea

File sync

This topic has been closed for replies.

margaretg83823869

Participant

I have this problem as well. I just updated and now all previous files saved on my computer are missing. Where did they go?

Legend

Hi Margaret,

Sorry for the delay.Did you ever find the missing files?

I would be tempted to search the entire hard drive for all InDesign or other project type files - .indd

A few questions too

Where were the missing files saved at that disappeared?

Did you remove the CC2015 products when you installed the CC2017 versions?

Are you on Windows or Mac?

Let us know if you're still facing difficulties

- Dave

Legend

Hi Andrea,

Did you ever get the files back? I don't think there is a way to restore CC to before the update.

I would want to search the hard drive on both computers and check online Adobe Creative Cloud

- Dave

margaretg83823869

Participant

Do you know how to access saved files of older versions of InDesign, etc? They all disappeared when updating to 2017.

Legend

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