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J
jbregninge
Participating Frequently
September 19, 2013
Question

Files and font sync turn off working with InDesign..

  • September 19, 2013
  • 1 reply
  • 1009 views

Hi

Files and font sync turns off when I work with InDesign directly on the CC disctop files folder. It use to be ok to work directly in sync mode, but apparently not any more. I guess the problem is the backup file that InDesign creates, that consist of signs behaps not allowed (?). It use to work for me, but not any more..?

Do anyone els have the same problem?

Jørgen


This topic has been closed for replies.

1 reply

Arpit Kapoor
Arpit Kapoor
Participating Frequently
September 19, 2013

[Moved the discussion to InDesign Forum]

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
September 19, 2013

I choose to disagree with Arpit. I've been working with InDesign CC and the new Typekit capabilities, and it has nothing to do with it.

I'm forwarding this to the forum specially set up to help early users of Typekit.

Here are the troubleshooting methods I've used when I've had problems:

(1) Make sure you have the latest version of Creative Cloud desktop. The best way is to uninstall Adobe Creative Cloud, then download it again from creative.adobe.com. That will probably fix the problem.

(2) If you have a temporary problem getting connection, you may have to restart your computer, or quit out of Creative Cloud Desktop and start it again.

Also, there are Typekit support people here who can help if you continue to have problems.

J
jbregningeAuthor
Participating Frequently
September 21, 2013

Hi again

Thanks for your reply. In the Creative Cloud Help page I get, it says: "Save and close the file when you're done editing it and the error goes away.", but I actually have to reconnect. The bad thing about this is that it turns off the font sync as well when I was working.

I have temporarely solved the problem, simply be changing the name of the file I'm working on. I have tryed to reproduce it with a different name - all with leagal signs according to the page mensioned above - with no success (which is positive). Then I tryed to move the file to a new folder within the folder I was working on, and then it  worked without problem. Strange.

I guess, if I run in to the same problem again, I will just try to change the name.

Thanks

J

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