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christineg24523751
Participant
August 5, 2015
Question

Files and Fonts not visible in Creative Cloud

  • August 5, 2015
  • 1 reply
  • 971 views

Since having to reinstall the creative cloud app I can no longer see or access my Creative Cloud files or fonts within the Creative Cloud program. I can resync the fonts using the web interface but they never appear. I have deleted every trace of the program from both the local and roaming profiles on the pc (windows 7 64bit) and fully reinstalled it but it made no difference. Can anyone help as I urgently need access to these fonts and files

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1 reply

Sheena Kaul
Community Manager
Community Manager
August 5, 2015

Hi Christine,

Is there some error message you receive?

Please post a screenshot if possible.

Regards,

Sheena

christineg24523751
Participant
August 5, 2015

Hello

All we get is a blank screen with the icon constantly spinning. I've attached a screenshot

Sheena Kaul
Community Manager
Community Manager
August 5, 2015