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daanb26293507
Participant
Mar 24, 2018 10:20 PM UTC
Answered

Files and fonts won't load in creative cloud

Hello,

I just synced a font from TypeKit, but they weren't appearing in my adobe programs.

So I wanted to look at them in the creative cloud, but now the files and fonts tabs in creative cloud aren't loading.

I constantly see the blue loading circle.

I have tried several things like reinstalling and restarting my computer. I tried to turn my font sync off and turn back on, but the button won't allow me to click it.

What could I do? I run adobe on windows 10.

Can someone please help me?

    FemkeASC123Correct answer
    Participating Frequently
    Jul 20, 2021 9:45 PM UTC

    you're misunderstanding (or i'm misunderstanding).

     

    are you having trouble syncing the files in your local sync'd folder?


    I had a different problem than the syncing! I solved it by using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html . Now I can finally get to adobe fonts 🙂 I think an issure occured when I migrated from my old macbook to my new one. Thanks anyways!

     

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    15 replies

    keane108
    Participant
    Apr 28, 2018 12:55 AM UTC

    Is there any work around for this, I have uninstalled and reinstalled Creative Cloud App, signed in and out, delete the OOBE folder.

    Thanks

    KEane

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    digitaliglooaustin
    Participant
    Nov 17, 2020 5:50 PM UTC

    Same issue here, two years later. Does anyone have any advice? I can't use any of my fonts. Just get a blue load bar forever.

     

     

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      Fernando Leonel5DB5
      Participant
      Jan 25, 2021 6:07 PM UTC

      Same thing here. I tried everything

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      paulroos
      Known Participant
      Mar 28, 2018 9:51 AM UTC

      I have the same problem. When syncing files the browser screen keeps reloading, but nothing happens.

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Mar 25, 2018 2:34 PM UTC

        sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

        [moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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        daanb26293507Author
        Participant
        Mar 25, 2018 6:00 PM UTC

        Hey Kglad,

        Thank you for your reaction. Unfortunately this didn't work either.

        Is there something else I could do?

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