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ZeanZum
Participant
April 27, 2015
Answered

Files are getting deleted from creative cloud

  • April 27, 2015
  • 23 replies
  • 20198 views

Creative Cloud just deleted 80% of our file from my CC folder on my mac. The desktop application gave me a notification saying that a file had just been deleted and I can all these files in my trash. I did not delete it, and I'm unsure about what went wrong.

This had happened before and I had to manually restore all the files from trash.

This is a nightmare as we use cc as our workspace. Please help.

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    @Chris@Neudesic - You have 323 files and 2107 folders in the Archive at https://assets.adobe.com/files?filter=archive. You can Restore all the items in the Archive. Items were not archived from the CC Assets web application. Please follow the instructions in Lin He's post above and send your log files to the Core Sync team. They will be able to help resolve why items are ending up in the Archive.

    23 replies

    Show previous replies
    pani26
    pani26
    Participant
    May 20, 2015

    has there been any progress on a solution to this problem? we're having similar issues at our company.

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    May 22, 2015

    We are currently working on na fix for this issue and hope to update you further as soon as we can.

    Thanks

    Warner

    rajrana1972
    rajrana1972
    Participating Frequently
    June 3, 2015

    I am currently speaking with a wet sponge on your chat help.

    This has made such a crazy mess of my teams files that I could be losing my job over it. Can I speak to someone ASAP. There are not really any words that can describe the anger and frustration that i am going through. All work in my team 80+ developers has ground to a halt. The CEO is on my back asking for answers.

    D
    Adobe Employee
    derekajack
    Adobe Employee
    May 13, 2015

    Hi Mitushi,

    I've replied to our other customers on a similar thread.

    I'm very sorry that you've had this ideal experience.  I completely understand the pain this has caused you.

    I just wanted to let you know, that we have a fix for this issue, which we are working to validate to ensure there are no recurrences.

    It has taken us some time to get this fix in place because we have struggled to successfully replicate the issue in house.

    As I mentioned, we need to validate the fix before rolling it out.  I'll keep you informed of when you can expect to see an update.

    Thanks,

    Derek

    M
    majmanCC
    Participating Frequently
    May 13, 2015

    No one on this thread has the name Mitushi (at least visible to other users...), but hopefully you're referring to the issue that this thread pertains to as your message is a little ambiguous.

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    May 13, 2015

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    April 27, 2015

    Hi,

    We are aware of this issue and already have an internal bug open for this which the team in currently working on. We hope to have this fixed asap.

    Thanks

    Warner

      M
      majmanCC
      Participating Frequently
      April 27, 2015

      @wharress - this is a big deal.

      Our team is currently unsure of what to do with the files that are now residing in the trash. Should one user try restoring those files, or will that cause more issues for everybody? My confidence in CC being able to sync everybody's restored files painlessly is a bit low. Please advise on what to do while this gets sorted out.

        wharress
        Community Manager
        wharressCommunity Manager
        Community Manager
        April 30, 2015

        Hi Marshal Jones,

        We have had a look into your log files and have noticed that a massive delete took place of 1433 files on your machine.

        Log line from your machine:

        20150423-124822.212: Right to Left: Delete File: 1433

        We can then also see from the server side details that another user of this share did delete the files. You have this folder shared with someone else? or a team of people?

        Thanks

        Warner

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