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Participant
November 7, 2020
Answered

Files don't sync to my Mobile Phone any more

  • November 7, 2020
  • 1 reply
  • 670 views

My mobile phone doesn't work with the syncing like it did a few days ago with Creative Cloud.  They show up on my phone as a placeholder so to speak as I see its there and it shows the name of the file.  But I can't see it as a thumbnail like all my previous ones and I can't download or share the file from my phone because it basically doesnt appear to actually be there or on my phone.  Its sync'd to the web and everything seems to be correct other than I can't get that picture from my phone.  I have thousands that were already sync'd still there and show up as usual but these last 2 or 3 days has changed something.

 

My phone was just updated, IOS Apple phone and CC seems to have had a recent update.

 

Anyone else having this issue?

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Correct answer kglad

sign out and then sign back into to the cc app on your iphone.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 7, 2020

sign out and then sign back into to the cc app on your iphone.

MfphudsonAuthor
Participant
November 8, 2020

Thanks, that worked.

kglad
Community Expert
Community Expert
November 8, 2020

you're welcome.