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jpoly4
jpoly4
Participant
September 8, 2014
Question

Files from collaborated/shared folder show online but won't sync to my laptop

  • September 8, 2014
  • 1 reply
  • 320 views

I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

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1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
September 8, 2014

Do not know which operating system each machine is, but Windows is more restrictive in terms of file names. See this help article: Error: "Unable to sync files".

Please email me the log files for desktop sync (CoreSync) for both machines at kenrice@adobe.com.


The location for each OS are:

  • Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
  • Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log


Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

jpoly4
jpoly4Author
Participant
September 8, 2014

Hi Ken,

Thanks for the response. Sorry, both machines are Mac's. One newer running 10.9.4 and the other a laptop running 10.7.5. So I don't think it's a filename. I will pull the log files and send them your way.

Thanks,

John

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