Skip to main content
Participant
May 31, 2017
Question

Files going missing, CC files

  • May 31, 2017
  • 2 replies
  • 324 views

We are having an alarming issue where files are disappearing out of cc.

We essentially have a collaboration folder of images, just jpegs in various folders within.

Last month within one of the folders around 50 images disappeared. I put it down to one of the collaborators moving the files out, I told everyone off and said to leave them where they were and we thought all was fine.

Today we note that another folder is missing literally hundreds of images.

Now obviously I am not a muppet and have back ups, but this is deeply concerning. Is there anyway to check on line history or changes or what ever to determine when and how these files just went away?

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
Adobe Employee
June 23, 2017

Hi Garethsnaim,

Sorry for the long delay in responding. I have seen a few other reports of this here in this forum or reports of files being incorrectly moved to the trash. I know our engineering team has collected logs to understand why it occurs and is working to prevent this kind of thing from happening.


Best,

- Dave

Sheena Kaul
Community Manager
Community Manager
May 31, 2017