Files in Adobe cloud stuck on old account

Forum|Forum|3 years ago
January 30, 2023
1 reply
546 views

Hi.

Our company used to buy Adobe CC for teams from a reseller. However, the license for this expired this month and due to circumstances beyond our control, we did not purchase another key from the reseller and had to purchase a licence directly from Adobe's website.

Issue is, the employee that was previously using Adobe CC had files uploaded to Adobe's cloud storage and are now stuck there. Her applications work, but the storage is completely empty, probably because it's a new account. Is it possible to move these files to the account/license we're using right now?

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Correct answer kglad

she would need to sign in to her old account to access those files and if that license expired that's not going to be possible.

kglad

Correct answer

Community Expert

she would need to sign in to her old account to access those files and if that license expired that's not going to be possible.

A

Anonymous

I was afraid that was the case. Yes, the license is expired. It was tied to a former employee's email, which is why we never received the expiration warning. So just to confirm, there is no way to salvage those files from our old account?

kglad

Community Expert

adobe support can help anyone that can prove they are the owner of those files. ie, if your organization owned (ie, paid for the subscription that uploaded) those files, you could be helped.

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