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DaveH5
Inspiring
September 23, 2023
Question

Files no longer uploading

  • September 23, 2023
  • 2 replies
  • 2171 views

My copy of Creative Cloud Desktop has just updated to version 6.0.0.571.

I've now found that my Muse website files are no longer being uploaded when I save them.

 

Library sync seems to be working OK, but if I look at my 'files' I now just get a progress animation permanently. Also it permanently shows 'getting storage information' but never goes any further.

 

'Open sync folder' does nothing, and if I try to change the location of the sync folder, that either throws an error message saying it can't do it, or just never completes.

 

In short, a total mess, and I assume going back to the previous version of Creative Cloud Desktop is not an option!

Looking at the website the files are still there (as Syncd Files, not Cloud Documents) but they are not syncing!

 

Anyone any idea what's gone wrong here?

I should say that I am well aware that the automatic syncing of non-Cloud documents is due to end, but I thought that was due to be happening in February next year, not now!
Surely it should now be still working?

Thanks, Dave.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
September 27, 2023

@DaveH5,

Sorry but this comes as no surprise.  

  • Muse was discontinued in 2018 when Adobe stopped supporting it.
  • For several years, Muse was unfit for use. As time went on, the problems got worse.
  • The Muse Community is now READ ONLY (archived for historical reference only).

 

Migrate to DREAMWEAVER: Quick Start Guide for Former Muse Users

https://community.adobe.com/t5/muse-discussions/migrate-site-to-dreamweaver-quick-start-guide-for-muse-users/td-p/14025501

 

That's the best I can offer.  It should buy you some time until you find another web solution.

Best of luck.

 

Nancy O'Shea— Product User & Community Expert
DaveH5
DaveH5Author
Inspiring
September 28, 2023

Thanks @Nancy OShea but I have never had any major problems with Muse, I think it's a great piece of software and along with many other users of it, I was very upset when it was suddenly abandoned. I suspected, as did many others, that it was dropped simply because Adobe were not making enough money out of it, but that's another topic altogether!

 

Anyway, this problem has nothing whatsoever to do with Muse itself, it's simply to do with the Creative Cloud Desktop app, where my file syncing stopped working on the last update from version 5 to version 6.

 

Yes, the issue must be being caused by something in my Windows 10 user profile, but that doesn't necessarily mean that the profile is corrupted. It's just as likely that I simply have something installed, or a setting set, in my normal profile which is causing the issue. If the profile really was corrupted, I think I would be seeing much worse problems than just one part of one application malfunctioning! Everything else is working fine.

 

I am of course well aware that the legacy File Sync system is being withdrawn next February, but it should be still working now, and does still work if I use a new clean Windows profile.

I'm certainly looking to eventually move to another web authoring platform, and Dreamweaver would probably be high on my list, but as long as the code generated by Muse still works with current browsers, I see no reason to change yet.

 

Cheers, Dave.

🙂

Nancy OShea
Community Expert
Community Expert
September 28, 2023
quote

Yes, the issue must be being caused by something in my Windows 10 user profile, but that doesn't necessarily mean that the profile is corrupted. 🙂

By @DaveH5

==========

Computer user profiles can & do become corrupted after prolonged use.  Sometimes it's caused by a Windows update, improper shut down or other factors.  In any case, I'll let you sort it out with Microsoft. 

https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12...

 

 

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
September 23, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, restart your computer.

DaveH5
DaveH5Author
Inspiring
September 23, 2023

No difference I'm afraid.

What should I see if I select the 'files' option on the left?

Does this now only show Cloud Documents, and not Synced Files?

If so, that would be empty, as I don't have any Cloud Documents, as confirmed by looking at the online version.

I only have Synced Files.

It surely shouldn't be just showing a progress animation for ages though?

 

If I leave it for a long time, eventually it sometimes changes to "Something went wrong. Please restart the app and try again."

Needless to say, restarting the app makes no difference to anything at all!

kglad
Community Expert
Community Expert
September 23, 2023

prolonged syncing indicates a file that's unable to sync.