Files not syncing...

Forum|Forum|12 years ago
March 27, 2014
1 reply
833 views

Files not syncing in Creative Cloud, for the last two (?) weeks.......

I´ve tried everything, renaming the files, restarting, reinstall, you name it......nothing seems to work....

I´m working on Imac by the way...

File sync

This topic has been closed for replies.

J

jiali1

Participant

Hi,

I'm sorry to hear that you're experiencing an issue with file sync. So that we can start investigating this issue, I'd be grateful if you could send me your CoreSync log files.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at jiali@adobe.com.

Note that the Library folder on Mac and AppData folder on Windows are hidden by default, so you may need to show hidden files and folders.

Please reply on this thread, or directly by email to me. Please don't reply on other forum threads, as that will make it harder for us to track the issue.

Thanks,

Jianfeng

J

jiali1

Participant

Hi Klas,

A change has been made on the server which should address this issue.

Please quit the Creative Cloud application, then launch it again. You may see a message in the Files panel similar to "Updating file sync...". This should take just a few moments. When it is finished, you should be able to sync your files.

Please let us know if you are still unable to sync files after updating file sync. And I received you attached file, but it’s not the real log file, Can you resend the file in below location

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

Thanks,

Jianfeng

K

Klas FAuthor

Participating Frequently

Hi!

I still doesen´t work as i should.....Some files seem to upload, but most of them dont.....and it just keep on going, nothings seems to happen....

I´ve send you the right ( i hope) sync file.

Klas

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