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Carola_BHG
Carola_BHG
Inspiring
May 7, 2018
Question

Files not syncing for a few days with co-worker

  • May 7, 2018
  • 1 reply
  • 866 views

Hello!

We have three iMacs and two user accounts at work. We share all the documents in CC and everything was synced between the computers but now many new files are missing in my co-workers computers although everything appears to be synced according to CC status. But it is not. I have 25% space used, he's got 22%, so the 3% is missing for him.

We tried restarting, adding new files or changing file names, sending invitations again, but my coworker is missing the new files as of may 3rd.

What else can we do? We rely on Creative cloud storage to work as a team, now we have to share everything via Skype and sync manually which is a nightmare.

Thank you.

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1 reply

Carola_BHG
Carola_BHGAuthor
Inspiring
May 7, 2018

I have invited him to the subfolders even tough the main folder on top of the path is already shared with him. He accepted the invites but still, no files. Also restarted the CC app with cmd+alt+R to no avail.

Carola_BHG
Carola_BHGAuthor
Inspiring
May 7, 2018

We've tried this in my coworkers Macs but it didn't make a difference so far. Still he has less files than me and we share the folders just the same (in the past we had the same amount of files synced).

Carola_BHG
Carola_BHGAuthor
Inspiring
May 7, 2018

I've found out the other user may not be invited to all of the subfolders I would like to share with him, because a subfolder is already shared. There are dozens of folders so I don't know for the life of me how can I unshare and share everything again. I'm trying to contact Support at Adobe to help me do this.

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