Skip to main content
F
Files not visible on CC
Participant
December 17, 2014
Question

files not visible on cc

  • December 17, 2014
  • 2 replies
  • 315 views

Several files that I uploaded to CC are not visible for me and for for others. What could be wrong? Someone could help me? Thank you!!

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
December 23, 2014

Hi,

Are you still experiencing this issue?

Would you be able to send me your log files so I can better your issue.

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


please upload them to Creative Cloud and send me a link to the logs at harress@adobe.com


Thanks

Warner

Atul_Saini
Atul_Saini
Legend
December 18, 2014

Moving the discussion to File Hosting, Syncing, and Collaboration.

Thanks,

Atul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices