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Participant
July 19, 2017
Answered

Files re-appearing on cloud after being deleted

  • July 19, 2017
  • 2 replies
  • 510 views

This has happened many times - I deleted files from the cloud, delete them from the Archive AND delete them from my own back-up.  Yet somehow, these files are being reloaded from somewhere!  It takes up a lot of space and it just bogs up our cloud.  How do I stop these files from reloading and where the heck are these files even loading from?!

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Correct answer David__B

Hi Bmartin342,

I'd want to ensure they were removed all online locations.I'd check to ensure they were removed from here Adobe Creative Cloud  and here Adobe Creative Cloud

The only other explanation I can think is, if you were using the same account on multiple computers, maybe they are getting restored from a second computer.

Hope that helps,

- Dave

2 replies

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
July 21, 2017

Hi Bmartin342,

I'd want to ensure they were removed all online locations.I'd check to ensure they were removed from here Adobe Creative Cloud  and here Adobe Creative Cloud

The only other explanation I can think is, if you were using the same account on multiple computers, maybe they are getting restored from a second computer.

Hope that helps,

- Dave

Sheena Kaul
Legend
July 19, 2017