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M
mkramerl
Participant
April 15, 2014
Question

Files Won't Upload

  • April 15, 2014
  • 1 reply
  • 845 views

I've tried uploading two separate PSD files from my Mac. Neither filename contains special characters. The extension for each is PSD. The files pass multiple virus checks. One files is about 650MB while the other is about 900MB. They are the largest PSD files that I have. Neither will upload either through the web interface nor the CC app. I have plenty of space left on CC. The files just fail about 50-60% of the way through upload. It's frustrating because the limits specified by Adobe are 1GB for web upload and 5GB for CC app, and that's the only thing I can imagine that would be preventing these uploads. What is happening? How can I get these files into CC?

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
April 23, 2014

Hi Mkramerl,

Sorry for the delay in responding. Are you still having the issue?

  • Are you using a high speed internet connection?
  • How long does it attempt to upload before it fails?

Thanks,

- Dave

M
mkramerlAuthor
Participant
May 4, 2014

Dave,

Sorry for the delayed response. I am still having the issue. I am using high speed internet (60/6 at home and about 100Mb/20Mb at work). It sometimes fails immediately but usually closer to halfway. I've noticed the halfway is fairly consistent when uploading through the web interface.

Thanks for your help!

Best,

M

David__B
Adobe Employee
David__B
Adobe Employee
May 7, 2014

Hi M,

Sorry for the delay. I'm seeing if we can investigate more from our side. Does it seem like a time out issue? Does it give any kind of error when it fails?

Thanks

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