Files won't upload

Forum|Forum|7 years ago
August 13, 2018
4 replies
8498 views

I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.

I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.

Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?

This topic has been closed for replies.

G

Gabriel31224376wsfv

Participant

Checking to see if you ever figured out this issue.

kglad

Community Expert

@Gabriel31224376wsfv

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

*
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

madsn81370115Author

Participating Frequently

Anyone?

A

Adrianna5E86

Participant

mine isn't working either

A

Aaron26913581hdtz

Participant

Did you ever find a cure? Same problem here but in windows 10

madsn81370115Author

Participating Frequently

Anyone?

David__B

Adobe Employee

Hi Mads,

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

Please let me know if you see the same result after trying that

Best,

- Dave

madsn81370115Author

Participating Frequently

Before I do that, it seems that I have to uninstall programs that needs CC app to work (Lightroom and Photoshop I assume). If I uninstall Lightroom, what happens with all my settings, presets, photos that are imported to the program etc.? I really don't want to lose all the presets, settings and photos that are in there already