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December 4, 2025
Answered

Firefly Standard not activated after payment

  • December 4, 2025
  • 1 reply
  • 120 views

On Android (web), I signed up for Firefly Standard with a 7-day trial option, paying 1 cent. Afterwards, there's no subscription. 

 

I tried it again, paying 1 cent, again utter failure. 

 

The chat agents in the Help center are terrible. Can't comprehend basic English.

 

1) Why is Adobe offering products they don't deliver after payment?

2) When will I get this money back?

Correct answer kglad

if you used a mobile app store, contact that store.

1 reply

w_8422Author
December 4, 2025

hello saar? you help me saar? 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 9, 2025

if you used a mobile app store, contact that store.