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hjl67936945
hjl67936945
Inspiring
February 14, 2023
Answered

folder published preview and link issue

  • February 14, 2023
  • 1 reply
  • 6188 views

Hi Community,

I get error message "File preview not available now, please try later".

Published files folder contains dimension 3D files.

Published links are empty, no link is copied.

As preview is not really important, I miss the published links to those files badly.

Please help

Thanks

Hans

This topic has been closed for replies.
Correct answer Neelamk

Hi Hans,

 

We are sorry for the delay in providing a resolution. I am checking with the team and will =be updating you soon. I appreciate your patience.

 

Regards,

Neelam


Hi Hans,

 

We got an update from the concerned team that this is a broken issue & will plan the fix in the coming days, they are working on it but for now, they have provided workarounds available:

  • Use the dimension app (authoring app) to copy public link
  • create a public link from the Dimensions app
  • Open 1-up view of the 3D file & copy past link from browser.

I hope this will help until it is fixed by our backend team. I appreciate your patience.

 

Regards,

Neelam

1 reply

Neelamk
Neelamk
Legend
February 14, 2023

Hi There,

 

Thank you for reaching out to us. We are sorry for your difficulties. To investigate more on your issue could you please let us know which application you are using to preview the file and also the file format?

 

Please help us with a screenshot of the error message for more details. We hope to hear from you soon.

 

Regards,

Neelam

hjl67936945
hjl67936945Author
Inspiring
February 14, 2023

Hi Neelam,

I´m using CC desktop app with windows 10.

I did 2 screenshots for you.

Regards,

Hans

Neelamk
Neelamk
Legend
February 16, 2023

Hi Hans,

 

I am checking with the team as to how to get the SWY tab. I will keep you posted with more details. Thank you for your patience.

 

Regards,

Neelam


Hi Hans,

 

I appreciate your patience. The steps to follow are open google chrome>> sign in to assets.adobe.com then 

Right-click in the browser window or tab and select Inspect.
 Click the Network tab in the panel that appears.
 Navigate to the Published tab in asstes.adobe.com on the left side.
Click the download button  (Export HAR appears when you hold the pointer over it) on the right side.
Name the file.
Click Save.
And share with us

 I hope this helps. Please let me know if you are facing any issue again

 

Regards,

Neelam

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