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JamesPhilpot
Participant
July 29, 2015
Answered

Fonts and Files not syncing

  • July 29, 2015
  • 3 replies
  • 2980 views

I can't get fonts or files to sync. I just get the spinning wheel forever. I've tried uninstalling the cc desktop app, cleaning, and reinstalling. Still doesn't work. I followed all the steps outlined here

Creative Cloud Files Not Syncing

But it's still not working. I'm able to access my files online (and even add new files that I was able to share), it just doesn't sync with the desktop. The fonts from typekit are not synching either, which is a real problem. The Fonts tab in Assets just spins forever and in-app I get a "Typekit could not find any matching fonts" message (in the top corner is a "Typekit is off" notification).

I'm running windows 7 with CC 2.2.0129

This topic has been closed for replies.
Correct answer JamesPhilpot

Found the Problem and the Solution.

So, apparently the CC app was not creating the CoreSync folder here

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

I'm on an office network, so something in that network system was stopping CC from creating that folder. I have administrator privileges on my machine, but still it wasn't creating that folder (even when running install as administrator).

SOLUTION: Manually created that CoreSync folder in the path above.

After a restart, everything started syncing. The Creative Cloud Libraries still aren't working, but the "Creative Cloud Files" folder is syncing and I have all my Typekit fonts.

3 replies

xinyulim
xinyulim
Participant
January 10, 2019

I'm having the same issue on a Mac. I've tried uninstalling, and resyncing the folders. But after just one day of use, the sync is forever spinning and never completes.

Any help suggested for Mac users?

    J
    JamesPhilpotAuthorCorrect answer
    Participant
    August 4, 2015

    Found the Problem and the Solution.

    So, apparently the CC app was not creating the CoreSync folder here

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    I'm on an office network, so something in that network system was stopping CC from creating that folder. I have administrator privileges on my machine, but still it wasn't creating that folder (even when running install as administrator).

    SOLUTION: Manually created that CoreSync folder in the path above.

    After a restart, everything started syncing. The Creative Cloud Libraries still aren't working, but the "Creative Cloud Files" folder is syncing and I have all my Typekit fonts.

    sarahu41353243
    sarahu41353243
    Participant
    August 11, 2016

    I am having the same issue - can you explain how to manually create that folder?

    B
    Ben Mordue
    Participating Frequently
    August 3, 2015

    Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

    Please mention this forum thread in your email.

    Mac:

    /Users/<username>/Library/Application Support/Adobe/CoreSync

    Windows:

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

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