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AuroraPenticton
Inspiring
Feb 23, 2022 5:02 PM UTC
Question

Fonts stopped syncing with the CC app today

Today, fonts are not syncing with the Creative Cloud app, and therefore not showing up in any app. The Active Fonts list is blank. Enabling a font via the website says it is sucessfully activated but nothing shows up in the CC app's "Active Fonts" list.

 

The "Previously Active" list still has all the previous fonts listed. If I pick one of those and reactivate it, it dissapears from the Prevous list, but there is still nothing in the Active list and it's still not available to use. However, on the website, that font shows it as being active. If I deactivate that font on the website, it returns to the Previously Activated list in the CC app.

 

So it would seem the Active list of fonts is not working. Everything was fine yesterday.

 

I've logged out, restarted the app, rebooted twice. Nothing has worked so far.

iMac 27" 2020, 24GM RAM, MacOS Monterey 12.2.1

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6 replies

Known Participant
Feb 23, 2022 8:28 PM UTC

I'm having the same – lost hours on this today!
I logged out of my Adobe Account, then logged back in later and now the activated fonts on my Creative Cloud app show blank, but all activated online. 

They are however, working on my newer Macbook.

 

I've logged out, logged in, switched off fonts, switched back on, reinstalled CC, restarted, everything! Hoping it's fixed tomorrow if on Adobe side. Not a happy bunny :((

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johnd25844646
Participant
Feb 23, 2022 7:41 PM UTC

See this thread:

https://community.adobe.com/t5/adobe-fonts-discussions/creative-cloude-desktop-app-won-t-show-active-adobe-fonts/m-p/12769663#M5664

 

Seems the issue is on Adobe's side. Was checking to see if there had been any update from Adobe and trying to find the thread linked above found this one. 

 

Best of luck. 

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Participant
Feb 23, 2022 7:55 PM UTC

I was wondering if it was an Adobe issue. I'm having the same issue on both my iMac and Macbook. I'm currently on with tech support trying to figure out what's going on. No luck yet...

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Known Participant
Feb 23, 2022 7:30 PM UTC

OMG YES.  I HAVE DEADLINES!!!!!!!!  

I don't know what to do.  I am Fuuuuuuuuuuuuuu k'ed

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Participant
Feb 23, 2022 6:40 PM UTC

Same thing is happening to me today. My current fonts are still loaded, but when I try to activate a new font, it shows up in my account as activated, but does not sync with my computer to use in the applications. Very frustrating!

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Participant
Feb 23, 2022 5:09 PM UTC

same here - frustrating.

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