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Cryptograph
Participant
April 21, 2024
Answered

Fraudulent activity

  • April 21, 2024
  • 2 replies
  • 338 views

Hello,

 

I received a notification from Adobe that fraud was detected on my account and my one-year renewal was canceled with no refund. I was also informed that my account was given a 30-day trial as a gift.

 

 

As I always try to use licensed apps, this ridiculous situation against me pushes me to use cracked apps. I requested a refund by submitting an expenditure objection through my bank, and if this problem is resolved, i.e. if my account is reactivated, I can cancel this request to the bank.

This topic has been closed for replies.
Correct answer John T Smith

Talking about theft may get you banned

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2024

after contacting support you can expect it to take a few days to hear back. in the meantime you can start a trial (with another adobe id/email). just be sure to cancal if your previous subscription is restored.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 21, 2024

Talking about theft may get you banned

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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