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MedicinewomanRD
MedicinewomanRD
Participant
May 21, 2021
Question

Free Adobe Creative Cloud crashes everytime computer shut off

  • May 21, 2021
  • 2 replies
  • 377 views

Every time I shut my computer down, my Free version of creative cloud crashes and I have to repair and reinstall it. Does anyone know how to keep this from happening? I don't know how to repair it on my own, I have to wait for the prompt. 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 24, 2021

    Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Nancy O'Shea— Product User & Community Expert
    H
    Honshin
    Participant
    March 31, 2022

    I have the same problem for the past six months.  Whenever I power down CC says it must be repaired.  My system meets all of the conditions for CC and has worked fine for a couple of years.  I see others post this in multiple places in the forums.  In every case, the thread gets locked but no answer is ever provided.

     

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    March 31, 2022

    Hi Honshin,

     

    Sorry to hear about your difficulties. I'd first try uninstalling and reinstalling the Creative Cloud desktop app and and then rebooting to see if that resolves the issue.

    To uninstall please follow the article here:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    To reinstall please follow the article here:
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


    If that doesn't resolve the issue it typically means something about your system is preventing the software from installing correctly, this could have various causes such as user permissions, security software, or some kind of operating system issue.

     

    Best,
    Dave

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 21, 2021

    Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

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