Frequent Repairing of Adobe Creative Cloud

Forum|Forum|2 years ago
December 7, 2023
2 replies
510 views

Two or three times I week, I start my morning with a pop-up saying Creative Cloud needs to be repaired. I say yes then a long download starts. Is there someway to find out what the error is and/or what is in system configuration causing this frequent repair need?

I'm using Windows 10, have the latest PS and LRC installed.

Thanks

Libraries

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Ruchika Wadhawan

Adobe Employee

@DS256 Could you please help in sharing the Creative cloud logs using Log collector tool.

Regards,

Ruchika Wadhawan

D

DS256Author

Inspiring

Thanks @ruchika but that was a bit painful to get running. I let the program to use the default location of C:\Users\paul\AppData\Local\Temp\. However, when I went to execute it I received the following pop-up error message.

This however, turned out to be a red herring message. I selected another location to install and it worked.

It uploaded, and I got the email, but you may want to post a warning, or a progression bar, that this will take awhile.

Ruchika Wadhawan

Adobe Employee

Thanks @DS256 .

There would be a file name in the email. Could you help in sharing that file name with us so that we can retrieve the logs?

Regards,
Ruchika Wadhawan

kglad

Community Expert

typically that's caused by an av, antimalware, cleaner, defragger etc program on your computer. ie, look for something that runs a few times per week or check if that's when you restart your computer.

also, it's possible the fix is simpler cc app reset. reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

or if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

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