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M
m_huber
Participant
August 7, 2015
Answered

From 20GB to 2GB Creative Cloud Storage?!

  • August 7, 2015
  • 3 replies
  • 988 views

Hi everyone, today my creative cloud online storage space has been downgraded to 2GB?! I have a monthly subscription (automaticaly paid via credit card).

Best Maximilian

This topic has been closed for replies.
Correct answer Anushri

Hi,

Please contact support they will fix this on your account : Contact Customer Care

**When contacting support on the given link please sign in with your Adobe Id.

Regards

Anushri Attre

3 replies

foxybates
foxybates
Participant
August 10, 2015

I have the same problem. After 43 minutes and 2 transfers on Adobe chat, I was told it will take 2 to 3 days to fix the problem. Totally unacceptable. I have a huge job due today, the same day this glitch occurred. Do what I did and demand a month's credit!

M
m_huberAuthor
Participant
August 10, 2015

Thanks for all your advice. I agree with you. Totally unacceptable. How do you demand a months credit?

Best, Maximilian

foxybates
foxybates
Participant
August 10, 2015

I brought it up in my chat with customer service. They said someone would get back to me about it. All-told, they took up an hour of my time, which is worth money, so I feel I need to be reimbursed.

AadeshSingh
AadeshSingh
Participating Frequently
August 7, 2015

Hi,

This is supposed to be a technical glitch as some of our customers are experiencing the same issue.

I will recommend you to contact our customer support team via chat or call, please follow this link Contact Customer Care.

Regards,

Aadesh

M
m_huberAuthor
Participant
August 10, 2015

Customer Support Team couldn't  help me. Still 2 instead of 20GB

A rapid solution would be very helpful.

Best,

Maximilian

Anushri
AnushriCorrect answer
Participating Frequently
August 7, 2015

Hi,

Please contact support they will fix this on your account : Contact Customer Care

**When contacting support on the given link please sign in with your Adobe Id.

Regards

Anushri Attre

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