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Getting error 401013 "Oauth token is not valid" when downloading my cloud files

Forum|Forum|7 years ago
October 30, 2018
16 replies
13018 views

Hi, everyone!

On my work I upload files to client download, to this I use the Creative Cloud. But, after yesterday, some clients are getting the following error when they click on download button:

{"error_code":"401013","message":"Oauth token is not valid"}

I see this error too if try download and I'd like know how I may solve this. Thanks in advance!

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Correct answer ohmedit

Server issue seems to be solved internaly by Adobe.

Maybe Adobe staff will confirm their work on "Creative Cloud Assets" server?

Would be quiet friendly. Thanks and happy bugfixing! Cheers.

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exactscience

Participating Frequently

OK I am on the phone with Adobe support right now. They are first trying to claim that the error is related to the content within my InDesign files. They have me create 5 new docs, and then move the contents from the old docs into the new ones.

Still same problem.

I also tried uploading a .mp4 video file, and that also encounters the same error.

The issue seems to be related to file size.

I believe this is in no way a problem with the content or nature of any individual files uploaded, but a server / script configuration error on Adobe's end. Trying to get confirmation of this from them is not proving easy, as they have stated that I am the only person with this problem even though we are all here experiencing the same issue.

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Carl DW

Inspiring

I've just been in a "chat" with tech support too.... here's the response I've just had at 14:19:23 time UK

"I know the issue which you are facing is a known issue that's why it was escalated to the next level team. As you said that it has been more than 72 hrs and still you are facing the issue so I really apologize for that but since the case has already been escalated to the next level team so they are definitely working on it and it will be fixed soon by them. So please don't worry about that and I will not escalate it again so please don't worry about it further."

So..... hey man, "don't worry".... chill.... it'll all be fine..... maybe because Adobe's invoice delivery system remain unaffected.

In the meantime...

Olive - You're Not Alone (Original Version) RCA / BMG Records ETV NETWORK - YouTube

H

Huenkaboink Gasurksel

Participant

And I'm another victim of this problem. Cant share files with my client. "Thank you Adobe"

T

TheBitmap

Participating Frequently

Same Problem. Tried uploading new files, same problem. Sometimes I can right-click the video window, and select "save video as", and sometimes it will work after waiting 2-3 minutes. But every download link results in this same error. Having to use dropbox as a temporary solution to deliver files to clients.

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exactscience

Participating Frequently

I am also experiencing the same issue, when someone tries to download a file from Assets they receive the same message. Adobe please fix this ASAP. This is a basic function of file sharing that now no longer works and my clients are asking why. I have no answer for them other than Adobe is incompetent

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Carl DW

Inspiring

I also have the exact same issue.

I spent over a hour today in a chat with Adobe technical support, uploading and trying to download files.

The guy couldn't solve it, so has escalated the case to his "next level team".

In the meantime, I'm finding free services from DropBox and WeTransfer work just fine.

Hopefully I'll hear back in next 24 hours, I'll post here if we have a solution, or not.

Geraldo MangelaAuthor

Participating Frequently

I wait anxiously, Carl.

And yeah, I and my team are using Google Drive and WeTransfer as alternatives. But since we pay for Adobe services, the ideally its works fine, or at least try does this.

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Carl DW

Inspiring

Well, I was told Adobe technical support work 24/7, even over the weekend... I was told the "next level team" would contact me within 24-48 hours... it is now over 72 hours later and no contact. Disappointing, at best.

I can't imagine I'll get a refund for the inconvenience, wasted time and embarrassing conversations I've had to have with my clients this last week.

I am seriously considering dumping my "all bells and whistles" Adobe account which I pay £41.62 per month for... using Resolve for my video work and a basic Lightroom/Photoshop subscription for my photography. The saving of £31.63 per month can go towards beer and coffee.