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Bryan_ACTIVATE
Bryan_ACTIVATE
Participant
November 10, 2020
Question

Getting Logged Out of Creative Cloud

  • November 10, 2020
  • 1 reply
  • 237 views

Anyone else randomly get signed out from Creative Cloud - then have all their apps and open files start automatically shutting down?

This is particularly frustrating because you can't see the files you are forced to save. You may have files open with incremental progress that you don't want to save, but in this shutdown cascade, you're forced to either save or cancel without reviewing the files in the app.

This is beyond frustrating. 

I thought CC only needed to verify your license once per month via online connection? Why would a momentary/involuntary signout trigger such a disastrous shut down?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 11, 2020

usually sporadic disconnects are caused by a problem with your connection (eg, wifi works but cat5 cable fails intermittantly) or with something on your computer interfering with your stored credentials (in your oobe folder, esp your opm.db file).

 

if you're using wifi first try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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