Participant

Answered

Getting Unable to sync files error with Creative Cloud.

Forum|Forum|12 years ago
December 5, 2013
2 replies
2103 views

Getting "Unable to sync files" error - some will sync, some won't - can't figure out why (I have early access to file syncing)

All are jpegs - some are ok - some are not. Can anyone help?

Screen shots:

And this clikcing "Learn More" shows me:

which shows me nothing in particular.

I just spoke to one of the "customer service" chaps and he couldn't helpe me.

He says the experts are all here ... hmmm ...

This topic has been closed for replies.

Correct answer WendellaBee

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

M

mattdwm

Known Participant

I'm getting this too. The file sync has never worked well for me though. I get a lot of conflict copies.

AmroAuthor

Participant

That's just so useless, isn't it?

Sigh ...

WendellaBeeCorrect answer

Inspiring

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

AmroAuthor

Participant

They are on my other computer at my studio - I'll change them next time I go. It's very strange - they could have just told me that!

Thank you for your help.

WendellaBee

Inspiring

FYI These may be a folders and not files.

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