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Amro
Amro
Participant
December 5, 2013
Answered

Getting Unable to sync files error with Creative Cloud.

  • December 5, 2013
  • 2 replies
  • 2085 views

Getting "Unable to sync files" error  - some will sync, some won't  - can't figure out why (I have early access to file syncing)

All are jpegs - some are ok - some are not. Can anyone help?

Screen shots:
And this clikcing "Learn More" shows me:
which shows me nothing in particular.
I just spoke to one of the "customer service" chaps and he couldn't helpe me.
He says the experts are all here ... hmmm ...
This topic has been closed for replies.
Correct answer WendellaBee

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

2 replies

M
mattdwm
Known Participant
December 6, 2013

I'm getting this too. The file sync has never worked well for me though. I get a lot of conflict copies.

Amro
AmroAuthor
Participant
December 6, 2013

That's just so useless, isn't it?

Sigh ...

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 5, 2013

Hi,

It appears that the files listed have trailing spaces in their names. Could you please try renaming the files and removing the trailing spaces from the file names? Let us know your results.

Amro
AmroAuthor
Participant
December 6, 2013

They are on my other computer at my studio - I'll change them next time I go. It's very strange - they could have just told me that!

Thank you for your help.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 6, 2013

FYI These may be a folders and not files.

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