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defaultdye6b5ivss03
Participant
November 11, 2020
Question

HACKED?

  • November 11, 2020
  • 2 replies
  • 166 views

Has anyone else been hacked? I'm getting kicked off and it says b/c I'm using another device. I tried contacting the help center but they said it's impossible. I have no other devices. It shut all my programs down and said you're logged into another device. I then had to resign in.

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 12, 2020

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

    https://account.adobe.com/plans

     

    Click on Manage Plans and scroll down to Activated Devices.  If necessary, deactivate unused devices.

     

    Nancy O'Shea— Product User & Community Expert
      Just Shoot Me
      Just Shoot Me
      Legend
      November 11, 2020

      Please explain what you are asking about?

      Kicked Off what?

      Shut which programs down?

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