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J
Joep27534570cxk7
Participant
April 17, 2023
Question

Have paid account, Creative Cloud thinks it's free account

  • April 17, 2023
  • 1 reply
  • 237 views

Recently, when I open Creative Cloud, it says that I have a free account (XD on 7 day trial/Photoshop & Illustrator locked) which is not true. I have a paid account, Creatve Cloud simply doesn't register it. When I try to open my account in account.adobe.com, it simply says 'There was a problem loading your public profile' (see screenshot). Restarting my machine doesn't help, neither does logging out and logging in. Can I get access to my paid account please?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 17, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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