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A
Anonymous
June 25, 2021
Question

help

  • June 25, 2021
  • 3 replies
  • 217 views

I download the app, but it rotates on the Home screen. He says log in, I click, but he starts spinning again. like this all the time. deleting the app didn't change anything. I need some help.

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3 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
June 26, 2021
quote

I download the app,

 

Which app exactly? The Cloud desktop app?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 25, 2021

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert
A
Anonymous
June 25, 2021

Uygulamayı indirmiyorum, ancak Ana ekranda dönüyor. Giriş yap diyor, tıklım ama tekrar dönmeye başlıyor. Her zaman böyle. uygulamayı silmek hiçbir şeyi değiştirmedi. Yardıma ihtiyacım var.

David__B
Adobe Employee
David__B
Adobe Employee
June 25, 2021

Hi Leonid5C69,

 

Sorry to hear about your difficulties. The steps here might help: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

If you continue to face difficulties I'd recommend contacting our support at https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Best,

- Dave

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