Help! All files from this university account lost after deactivation.

Forum|Forum|1 year ago
September 6, 2024
3 replies
261 views

My university deactivated my account. After a few months, I asked them to reactivate it. Now all my files are gone. I saved everything to cloud before too! Only a few of my files are left. Is there a way to recover them?

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

after your subscription ended:

What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.