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kristinB82B
Participant
September 12, 2022
Question

Help! All my shared files have disappeared

  • September 12, 2022
  • 2 replies
  • 571 views

Up until about a week ago I had about 10 or so files in my "shared with you" cloud files folder. These files were work I had shared from my partner's old illustrator account and that I thought would always stay there. This folder is now completely empty for some reason. My partner is no longer using the account from which I shared these files and it has now expired so I can't reach them from there either. Would anyone happen to know what might have happened to these files? Do they only stay shared with you for a limited amount of days? Are they automatically deleted if the person sharing them deletes them from their account? 

 

Would appreciate any kind help! 

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2 replies

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
September 12, 2022

Shared files are stored in Adobe Creative Cloud storage. At https://helpx.adobe.com/manage-account/using/cancel-subscription.html under "What happens when I cancel my Creative Cloud subscription?" it says:

 

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used? If you saved your work on your computer, you can continue to access those files on your device.

 

So there's a chance those files still exist if it hasn't been too long and your partner logs in to recover them. That's worth looking into.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
K
kristinB82BAuthor
Participant
September 14, 2022

Ok thanks so much for the info. I though if the files were shared with me I would also be able to control them from my own account as in they would not disappear because the other party deletes them. I was not aware they could be deleted from my account via his account. I'll always backup from now on.. 😕😕 

michelew83603738
Community Expert
michelew83603738Community Expert
Community Expert
September 12, 2022

You had no back up of the files on your computer? If I am understanding correctly, they were shared from anothers account, even though you created them. If he deleted them, then I am afraid you are out of luck. Perhaps you can see if you had them saved on his computer. I find that it always a good thing to back up to more than one source. 

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