Help! My Library files not syncing

Forum|Forum|9 years ago
January 30, 2017
1 reply
392 views

I downloaded files fro Adobe Stock to my library but they are not showing p in the library. Sync has been turned on in Creative Cloud, but the sync button in the app does not work. It has a small exclamation point on the icon....when I press it I get the option to enable it but the button doesn't work! Help

File sync

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David__B

Adobe Employee

Hi Nokie,

A few questions to help me understand better.

What desktop product are you trying to get it to work in with the exclamation point, Photoshop, Illustrator, etc.
Could you test the Library panel in some other apps too and see if it occurs there too?
Has it ever worked it?
If you go the help menu within the product does it show you are signed in with your Adobe ID?
Do you use any anti-virus or firewall software on the system?
Are you on Windows or Mac and what version?

Please get back to me with this info and I'll see what else we can try

Thanks,

- Dave

S

SistaLeeAuthor

Participant

I truly appreciate your assistance. I have answered the questions below:

A few questions to help me understand better.

- What desktop product are you trying to get it to work in with the

exclamation point, Photoshop, Illustrator, etc. Photoshop

- Could you test the Library panel in some other apps too and see if it

occurs there too?* It also occurs in InDesign and Illustrator*

- Has it ever worked it? Yes

- If you go the help menu within the product does it show you are signed

in with your Adobe ID? Yes

- Do you use any anti-virus or firewall software on the system? No

- Are you on Windows or Mac and what version? Mac

David__B

Adobe Employee

Thanks for the info,

Could you try going through the solutions here one by one?

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

For the first solution I would be curious if the CCXProcess is listed as running in Activity Monitor

Let me know if you have questions or get stuck.

Best,

- Dave

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