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Participating Frequently
October 26, 2022
Question

Help! My Website is Missing [Portfolio question]

  • October 26, 2022
  • 2 replies
  • 3403 views

Hi, I having an issue with trying to access my website.

 

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

 

Does anyone know how to fix the issue without having to make my stuff from scratch?

2 replies

Nancy OShea
Community Expert
Community Expert
October 27, 2022

@John Michael268027901rit,

 

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
October 28, 2022

Hi @Nancy OShea ,

 

Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

 

Regards,

John

Nancy OShea
Community Expert
Community Expert
October 28, 2022

Well you let it lapse and it's not connected to your new account.  It's still tied to the old one. 

 

You need to contact Portfolio support right away and see if they can bring it out of moth balls for you.  If it's not too late, they may still have the data.

 

Nancy O'Shea— Product User & Community Expert
Tarun Saini
Community Manager
Community Manager
October 26, 2022

Hi @John Michael268027901rit,

 

Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio.  You can log in to your account to check if your plan is active and if payment details are up to date.
https://account.adobe.com/plans

 

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Regards,

Tarun

Participating Frequently
October 27, 2022

Hi @Tarun Saini,

 

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

 

Regards,

John

Abambo
Community Expert
Community Expert
October 28, 2022
quote

Hi @Tarun Saini,

 

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

 

Regards,

John


By @John Michael268027901rit

For how much time was the plan inactive?

ABAMBO | Hard- and Software Engineer | Photographer