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John Michael268027901rit
Participating Frequently
October 26, 2022
Question

Help! My Website is Missing [Portfolio question]

  • October 26, 2022
  • 2 replies
  • 3403 views

Hi, I having an issue with trying to access my website.

 

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

 

Does anyone know how to fix the issue without having to make my stuff from scratch?

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 27, 2022

@John Michael268027901rit,

 

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
    J
    John Michael268027901ritAuthor
    Participating Frequently
    October 28, 2022

    Hi @Nancy OShea ,

     

    Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

     

    Regards,

    John

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 28, 2022

    Well you let it lapse and it's not connected to your new account.  It's still tied to the old one. 

     

    You need to contact Portfolio support right away and see if they can bring it out of moth balls for you.  If it's not too late, they may still have the data.

     

    Nancy O'Shea— Product User & Community Expert
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 26, 2022

    Hi @John Michael268027901rit,

     

    Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio.  You can log in to your account to check if your plan is active and if payment details are up to date.
    https://account.adobe.com/plans

     

    See Portfolio links:
    - FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

    - Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

     

    Regards,

    Tarun

      J
      John Michael268027901ritAuthor
      Participating Frequently
      October 27, 2022

      Hi @Tarun Saini,

       

      Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

       

      Regards,

      John

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 28, 2022
      quote

      Hi @Tarun Saini,

       

      Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

       

      Regards,

      John


      By @John Michael268027901rit

      For how much time was the plan inactive?

      ABAMBO | Hard- and Software Engineer | Photographer
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