HELP!!!! None of my CC apps will open. Message says no internet - but I DO have internet.

None of my CC apps are opening

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Community Expert

Do you have modern operating system and browser that is enabled with secure TLS 1.2 connections? Without it, you cannot connect to Adobe's servers.

Also see this help article:

Nancy O'Shea— Product User & Community Expert

Community Expert

Try these items and check after each step.

Restart the computer
Make sure the Creative Cloud app is up to date.
Log out of the CC app and log back in. (Make sure you know your logon and password.)
Remove license-related info <https://helpx.adobe.com/download-install/kb/issue-deleting-license-info.html. Again, make sure you know your login info.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Community Expert

You're going to need to supply a lot more information. What versions? What operating system? What happens when you try?

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