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Participant
November 7, 2021
Question

HELP!!!! None of my CC apps will open. Message says no internet - but I DO have internet.

  • November 7, 2021
  • 3 replies
  • 194 views

None of my CC apps are opening

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
November 8, 2021

Do you have modern operating system and browser that is enabled with secure TLS 1.2 connections?  Without it, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea— Product User & Community Expert
Dave Creamer of IDEAS
Community Expert
Community Expert
November 7, 2021

Try these items and check after each step.

David Creamer: Community Expert (ACI and ACE 1995-2023)
BobLevine
Community Expert
Community Expert
November 7, 2021
You're going to need to supply a lot more information. What versions? What operating system? What happens when you try?