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Participant
November 7, 2021
質問

HELP!!!! None of my CC apps will open. Message says no internet - but I DO have internet.

  • November 7, 2021
  • 返信数 3.
  • 196 ビュー

None of my CC apps are opening

このトピックへの返信は締め切られました。

返信数 3

Nancy OShea
Community Expert
Community Expert
November 8, 2021

Do you have modern operating system and browser that is enabled with secure TLS 1.2 connections?  Without it, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea— Product User & Community Expert
Dave Creamer of IDEAS
Community Expert
Community Expert
November 7, 2021

Try these items and check after each step.

David Creamer: Community Expert (ACI and ACE 1995-2023)
BobLevine
Community Expert
Community Expert
November 7, 2021
You're going to need to supply a lot more information. What versions? What operating system? What happens when you try?