HELP PLEASE!!!!! All my photos are gone!

Forum|Forum|7 years ago
February 23, 2018
4 replies
774 views

I accidentally deleted all my photos from my desktop (saved in Creative Cloud) on Monday during a file transfer. Unfortunately, I was going to format my external hard drive so there is no back ups. My Creative Cloud storage says there are none in archive but it says that my storage is full. There is no deleted file option for me to open and recover them. Please help me. I transferred them onto my new laptop a month ago and they filled up my C drive so I transferred them to my D drive on Sunday or Monday. So all of my 20k photos have been on the C and D drives, both in Creative Cloud. Please HELP ME!! Its my only child's birth and up to 5 years of her life. I am devastated. I am professional photographer and have lost EVERYTHING!!!! Please help me!!!!!!!!!!!!!!

Creative Cloud

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Nancy OShea

Community Expert

The very first thing to check is your operating system's Recycle Bin. If you didn't clean it yet, your files should be still be there and you can usually Restore files to your hard drive.

Creative Cloud Storage also has Delete Files folder which remain there until you manually delete them.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Spark https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

I know it doesn't help now, and I am really sorry about your possible loss of valuable data, but please see Schofield's Second Law to help you avoid future disasters:
https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

Peru Bob

Community Expert

Do you have backups?

If not, don't use the computer. Don't restart it. Don't shut it down. Disconnect it from the internet.

A professional data recovery company might be able to recover the data.

arij2010

Inspiring

Hi,

Have you checked your Creative cloud folder ?

S

Sheena22_

Participant

Hi, I checked this and nothing can be found. I've lost my nephews naming ceremony photos and a lot of my projects. I cant find them anywhere. Please help!

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