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Leon aka Kjetil Grimsrud
Known Participant
February 12, 2022
Question

Help & Support - Contact Us - Log In Problem

  • February 12, 2022
  • 1 reply
  • 369 views

Hi every one

A few month ago (maybe 6 months) I noticed I wasn't able to log in to "Contact Us" through "Help & Support" (Picture 1).

 

The problem comes when I click "Contact Us" (picture 2). When I do that the button goes from "blue" to "grey" (Look at picture 2, blue button).
This was something that first happened with "Google Chrome" for approx. 6 months ago. Then the problem arose there. It happened all of a sudden, and I still can't log in to "Contact Us" with "Chrome". That's why I started using "MS Edge" every time I went to "Contact Us". Last night the same problem arose with "MS Edge" as well. I do not get "Logged In" with any browser now. Someone else who is experiencing the same problem and who has a solution. Possibly you have the solution to the problem without having had the problem as well.
What happens is as follows: I click the blue "Contact Us" button (picture 2). As soon as I have done that, it turns gray, and then the button/link becomes inactive and NOTHING happens. (picture 3 grey button).

And this is a problem that is 24h/7dayas a week. Whats wrong and what is the solution to fix it?

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    1 reply

    Leon aka Kjetil Grimsrud
    Known Participant
    February 12, 2022

    Nancy OShea
    Community Expert
    Community Expert
    February 12, 2022

    Log-in to your online account below from a browser that accepts cookies and does not have script blockers.

    https://account.adobe.com/plans

     

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Leon aka Kjetil Grimsrud
    Known Participant
    February 12, 2022

    But can you tell me why i cant use the buttons, please?😊