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daniell593138
daniell593138
Participant
February 9, 2017
Question

Help! Unable to sync <filename> due to server error.

  • February 9, 2017
  • 2 replies
  • 749 views

I've had this recurring issue, across both my Macbook pro and iMac.

All my files bar one folder sync fine, it even syncs the sub folders but none of the actual files.

Have tried quiting CC, Core sync in activity monitor and deleting the .db files and restarting... Still doesn't sync..

Not sure what to do next?

This topic has been closed for replies.

2 replies

daniell593138
daniell593138Author
Participant
April 5, 2017

Thanks David,


I will ask my administrator to update and see if that works

David__B
David__B
Legend
April 5, 2017

Thanks, let me know if you're still having any difficulties.

David__B
David__B
Legend
February 10, 2017

Hi Daniel,

Sorry for the delay. Are you still facing the issue?

I have a few questions to better understand the situation:

  • Do you have the latest version of the Creative Cloud App installed on both Macs? (You can check from the Creative Cloud app preferences)
  • What version of the Mac OS are you running? Are both Mac running the same?
  • What is the name of the Folder which the sync issue is occurring?
  • Are you using the Collaboration feature on the folder?  (this > Collaborate on folders and libraries from Creative Cloud account)
  • What country are you in when this is occurring?
  • Could you capture and post a screen shot?

Sorry for so many questions, this will help us to start narrowing down the issue. We may need to collect the log files from your system after getting this info.

Thanks for your help,

- Dave

J
jonr56845681
Participant
February 11, 2017

I have the same issue. Premiere cannot link After Effects media which was previously linked. I've located the file but entering OK does nothing. What's more, Import refuses my AE project because "The importer reported a generic error." I hope my error is generic enough to be resolved.

                             

David__B
David__B
Legend
February 13, 2017

Hi Jon,

It sounds like you might be encountering a different issue but possibly with some similarities. Are you getting a Unable to sync <filename> due to server error too? Is the After Effects project being synced by File Sync in the same location as shown here in the import failure dialogue?

Thanks,

- Dave

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