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danieleg57402106
danieleg57402106
Participant
April 22, 2023
Question

help with error 113

  • April 22, 2023
  • 1 reply
  • 617 views

Good morning,
I have prohibits with updates through creative cloud of Photoshop and Lightroom, it gives me erroneous 113, I followed all the indications given for this error (antiviris disabled, Firewell, connection change etc.). But Nesuna has achieved positive results.

I emphasize that sometimes the update succeeds but this happens rarely

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 22, 2023

@danieleg57402106 

 

what do you mean by "prohibits" and "nesuna"?

danieleg57402106
danieleg57402106Author
Participant
April 22, 2023

it means that none of the solutions you tried took effect

<removed-kglad>

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 22, 2023

1. do not reply by email or remove your signature before replying. these are public forums.

 

2. i didn't try or suggest any solutions, so it's not clear what you've tried.

 

3. it's not clear why you stated the 113 error is erroneous, though most people might think it's erroneous because they can reach other web sites.  that error means you can't reach adobe's secure servers which is very different, for example, from reaching this forum many other web sites.

 

4. these are the first steps to fix: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

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